This policy is part of our Terms of Service. Please read it before you order.
- No returns for change of mind. We do not accept returns, exchanges or refunds because you changed your mind, as long as the item matches its description. Customers in the EU/EEA and the UK keep their 14-day right of withdrawal, explained below.
- Damaged, defective or wrong item: email us within 7 days of delivery with your order number and photos. We replace it or refund it.
- Lost parcel: contact us if tracking shows no movement for 10 business days, or if your parcel has not arrived 10 business days after its latest delivery estimate.
- Never send an item back without our written instructions.
Last updated: November 2, 2026
Change of mind
We do not accept returns, exchanges or refunds for change of mind, for example if:
- you ordered the wrong model or color;
- the bag matches its description but is not the style you expected, or you no longer need it;
- an airline does not accept the bag in the cabin (airlines set their own size limits and apply them at the gate);
- you found a lower price elsewhere.
An item that does not match its description on our website is not a change of mind: it is covered under “Damaged, defective or wrong item” below. Customers in the EU/EEA and the UK can also use their legal right of withdrawal, described under “Right of withdrawal (EU/EEA and UK)”.
Cancelling an order
You can cancel free of charge until your order is handed to our warehouse, which usually happens within 24 hours of payment: email [email protected] with your order number as soon as possible. After that, your order can no longer be cancelled, except if it is delayed (see “Shipping delays” in our Terms of Service) or under the right of withdrawal below.
Damaged, defective or wrong item
If your item arrives damaged or defective, is not the item you ordered or does not match its description, email [email protected] within 7 days of the delivery date shown by tracking, with:
- your order number;
- clear photos of the problem, of the whole item, and of the packaging and shipping label;
- a short video if we ask for one, for example for a problem with a zipper, a wheel, a handle or the trolley.
Keep the item and its packaging until we answer. Do not send anything back unless we give you written return instructions and an address: we cannot be responsible for parcels sent without them.
We review your request within 3 business days. If the problem is confirmed, we offer the remedy that fits it:
- a replacement of the same item, shipped free of charge;
- a full refund, including the shipping you paid;
- a partial refund if you prefer to keep the item; or
- a return at our cost, to an address we give you that may be outside the United States, followed by a replacement or a full refund.
If a defect appears later and could not be seen on delivery, contact us as soon as you notice it, with the same information. We handle it as the law that applies to you requires. If you live in the EU/EEA, the UK or Australia, you keep the choices your local law gives you (see “Legal guarantees” below).
Not covered: normal wear and tear; damage caused after delivery, including by misuse, overpacking, accidents, or handling by an airline or another carrier while you travel; items altered or repaired by someone other than us; and small variations in color, texture or measurements that do not make the item different from its description.
Lost or late parcels
Every order ships with tracking. If tracking shows no movement for 10 business days, or your parcel has not arrived 10 business days after the latest delivery estimate we gave you, email us with your order number. We open a claim with the carrier. Once the carrier confirms the loss, or at the latest 30 days after the latest delivery estimate, we send you a replacement at no cost or, if you prefer, refund your order in full.
Marked as delivered but not received
Parcels are sometimes scanned as delivered a little before they arrive. Check around your door and mailbox, with neighbors or building staff and with your local post office, then email us within 7 days of the delivery scan. We open an investigation with the carrier. If the carrier confirms a delivery error, such as a delivery to the wrong address, we send a replacement or refund your order. If the carrier confirms delivery to your address, we cannot replace or refund it; you may be able to file a claim with the carrier or your home insurer. Customers in the EU/EEA and the UK: we remain responsible until you take physical possession of the parcel.
Wrong address, refused or unclaimed parcel
If a parcel cannot be delivered or is sent back because the address entered at checkout was wrong or incomplete, or because it was refused or not collected, we can reship it at your cost or refund the products, minus the original shipping cost and any return or disposal charges we pay.
Refunds
- Approved refunds go back to your original payment method within 5 business days after we approve them. Your bank may take up to 10 more business days to show them.
- Refunds for a damaged, defective or wrong item, or for a lost parcel, include the shipping you paid.
- Refunds for an order cancelled because of a shipping delay are issued within 7 working days.
- Fees that your bank charges for an international payment or a currency conversion are set and kept by your bank; we cannot refund them.
Right of withdrawal (EU/EEA and UK)
If you live in the European Union, the European Economic Area or the United Kingdom, you have the right to withdraw from (cancel) this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered several items in one order and they are delivered separately, it expires 14 days after you, or that third party, acquire physical possession of the last one.
To exercise the right of withdrawal, you must inform us (MB CORPORATION EI, NA, phone NA, email [email protected]) of your decision to withdraw from this contract by an unequivocal statement (for example, an email or a letter sent by post). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods to the address we give you when you tell us that you are withdrawing, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. This address may be outside the EU and the UK, which can make postage more expensive than a domestic return. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To MB CORPORATION EI, NA, [email protected]:
I/We (*) hereby give notice that I/We (*) withdraw from (cancel) my/our (*) contract of sale of the following goods:
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Legal guarantees
- EU/EEA: in addition to this policy, you have the legal guarantee of conformity of at least 2 years from delivery given by the law of your country. Under French law, these are the guarantee of conformity (articles L217-3 and following of the French Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the French Civil Code).
- United Kingdom: you have rights under the Consumer Rights Act 2015, including a 30-day right to reject faulty goods. This policy does not affect them.
- Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- United States: see “Limited warranty (United States)” below and “Warranties” in our Terms of Service.
- Everywhere: nothing in this policy limits rights you have under the law of the country where you live that cannot be waived.
Limited warranty (United States)
For customers in the United States, “Damaged, defective or wrong item” above is a limited warranty given by MB CORPORATION EI, NA, to the original buyer of the item. It covers an item that arrives damaged or defective, is not the item ordered or does not match its description, reported within 7 days of the delivery date shown by tracking. To make a claim, follow the steps in that section; if the problem is confirmed, we provide one of the remedies listed there, at no cost to you. What is not covered is listed in the same section. A defect that could not be seen on delivery is handled under the implied warranties that the law gives you (see “Warranties” in our Terms of Service).
TO THE EXTENT THE LAW ALLOWS, THESE REMEDIES ARE YOUR ONLY REMEDIES FOR A DAMAGED, DEFECTIVE OR WRONG ITEM, AND WE ARE NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Contact
Email [email protected] with your order number. We usually answer within 2 business days.