This page explains where we ship, how orders are sent and what happens if a parcel has a problem. It is part of our Terms of Service.
Last updated: November 2, 2026
Where we ship
We ship only to addresses in the United States.
Rates and free shipping
Shipping rates and any free-shipping threshold are shown in the cart and at checkout, before you pay.
Delivery estimates
A delivery estimate is shown on each product page and at checkout. It is an estimate, not a fixed date.
How your order ships
- Orders ship from partner warehouses. Some are in the United States, some are outside the US.
- Items from one order may arrive in separate parcels.
- When a parcel ships, we email you a tracking number.
Shipping delays
If we cannot ship your order within the time shown on the product page, we email you before that time runs out with a new shipping date and the option to cancel for a full refund. The full rules are under “Shipping delays” in our Terms of Service.
Risk of loss
The risk of loss passes to you when we hand your order to the carrier. We still help with parcels that are lost in transit or arrive damaged, as described in our Returns policy.
Lost or damaged parcel
If tracking shows no movement for 10 business days, or your parcel has not arrived 10 business days after the latest delivery estimate, contact us at [email protected] with your order number. If an item arrives damaged, defective or wrong, email us within 7 days of delivery with your order number and photos. Our Returns policy explains what happens next.